1: If an occasion should arise when you are not satisfied with the assessor's judgment of your competence during the assessment process, or if you feel that opportunity for assessment is being denied, you should initially discuss this with your assessor.

2: If, however, the problem cannot be resolved, the internal verifier at Training for Travel should address the problem.

3: If the internal verifier cannot resolve the situation this should be referred to the Lead IV or Centre Manager.

4: If the issue still can not be resolved, the external verifier may be approached to offer independent advice.

5: In unresolved cases, the external verifier may refer this back to the Awarding Body.

All appeals must be clearly documented by the centre coordinator and made available to the external verifier or Awarding Body if advice is required.

Should occasions arise when TFT is not satisfied with any aspect of the external verification process, they will contact the Awarding Body Quality Standards department.

Access to the NVQ framework is open to all, irrespective of gender, race, creed, age or special needs and there are no formal entry requirements. The centre coordinator should ensure that no candidate is subjected to unfair discrimination on any grounds in relation to access to assessment and to the fairness of the assessment.

Training for Travel welcomes feedback and complaints from all of our learners or anyone that has been involved with us.

• We promise to deal with your complaint equally and fairly

• We ensure that that your complaint will be dealt with in a consistent way

• You will not be discriminated against for making a complaint about Training For Travel